Playmore Hobby 玩多D

Returns Policy

We want you to be completely happy with your purchases. So we do everything we can to assure you get the exact merchandise you order, delivered on time.

For items damaged from shipping :

• If the parcel arrives at your door with apparent shipping damage (ie : torned packaging etc . .. ), please REFUSE the delivery. If you have already accepted delivery and then find the item is damaged, please Contact Us immediately with your name and order reference. Do attach a picture of the fault if possible.
  
  Please maintain all received items in the original condition, including all packaging material and save all paperwork, because this is crucial to help us assist you to make an insurance claim.
  The carrier may wish to inspect it before processing the claim. Please do not return damaged-in-shipment merchandise yourself. It could jeopardize your claim and keep you from receiving credit for the return.

For defective items :

• An item is considered defective if it is inoperable, but has no apparent damage. We accept defective returns as long as it is in new and unused condition. The instructions on how to handle this type of return will vary because some manufacturers insist on handling defects directly.
  
  
• Used, defective merchandise may be returned to us or directly to the manufacturer for warranty (if any) repair or replacement. We suggest that you Contact Us before taking any action. Because we deal directly with the factories we may have spares available to help you with your defective used items.
  
  
• Returned merchandise must be in unused condition and in its original packaging. The mounting of engines and accessories, running fuel through engines, cutting or pushing out the balsa sheets in kits, and other similar actions constitutes used merchandise. Radios must be returned with unmounted servos and switch harness.
  
  When packing your order for return, please be sure all the original packing material and instruction papers and/or manuals are included. We will be unable to process your return if parts are missing, or if items are not packed properly to avoid damage to products and their boxes and/or packages. ARF kits are specially packaged to insure safe shipping of all contents. In order to receive credit for a returned ARF, the contents must be returned in the original plastic covers and arranged in a manner that will not damage the contents or packaging.
  
  Please contact us for an "RMA" - return authorization number. Freight charges will not be refunded. The customer is responsible for insured shipping back to our shop.